The Gothic Cross Necklace

PRE ORDER

The centerpiece of this necklace is the cross pendant that boasts an intricate Gothic design, accented by gleaming faux pearls. The cross is available in both 14K gold and silver plating, allowing you to choose the perfect finish to suit your style.

The fully adjustable chain allows you to wear this necklace at a choker length, or extend it up to 3 inches longer, making it versatile for any neckline or occasion. Whether you wear it alone or layer it with other pieces, this necklace is sure to become an everyday staple in your wardrobe. 

DETAILS

• White faux pearls inset to cross pendant 
• Twisted Rope Chain, fully adjustable 
• Base Metal is Brass, with 14K Gold or Silver Finish (Vacuum Rhodium)
• Waterproof & Tarnish free
• Total Length of the necklace is 15", with 3" extender
• Chain width is 5mm 
• Cross pendant is 46mm or 1.8" in total length

✿ Australians can use Zip or Afterpay
✿ NZ, Canada and UK can use Afterpay

Return Policy

Should you decide to return your order, please make sure to follow the below guidelines: Returns must be requested within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition with the tag still attached in the same place as originally sent. If the item(s) is received back to our warehouse and there is makeup, perfume, or other signs of wear a $15 dry cleaning fee will be deducted from the refund. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Exchange Policy

Cancellation Policy 

Please get in touch with us within 24 hours of placing your order in the event that you need to cancel. After this time, we cannot make any promises that we can accommodate your request. If our warehouse has already packed and shipped your order, there is no way for us to have it stopped from being dispatched. Pre Order items are not valid for cancellation after the order has been placed. Sale Items are final sale and not included in the 24hr time window. 

Pre Order Items

Pre Order items generally take anywhere from 30-60 days to make and ship from the time of order. However, this timeline is subject to change depending on outside variables such as the final shipping destination, manufacturing delays, and or customs holds. If you need the Pre Order item by a specific date, we recommend getting in touch with our support before placing your order, or to wait until the item is in stock to shop. 

All Pre Order items are final sale, and only available for exchange and or store credit in the event that you are unhappy with your order. Please contact us within 14 days from delivery to inquire about an exchange or store credit. 

In the event that the courier misplaces your delivery, please contact the shipping company directly to apply for a refund, or further assistance. 

Shipping Time

How long does delivery take? Standard delivery for domestic USA orders take 3-5 business days on average. All other international orders vary depending on the shipping speed you choose at checkout. Standard economy international shipping takes 3-4 weeks on average, while express international shipping takes between 4-7 business days depending on your country's final destination. If you are shipping a high value item overseas, we highly suggest paying for the expedited shipping speed as this will provide you additional insurance coverage as opposed to the economic shipping option.

In the event that your item goes missing once it enters your country, we do not assume responsibility for the package's disappearance. While we will do everything we can to assist, and to resolve the matter, the financial responsibility lies within the hands of the shipping partner.

Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.

Sale Items

All sale items are final sale. 

International Orders

Only available for exchange or store credit. Please understand that the customer is responsible for paying for all import taxes and fees upon delivery, and exchange shipping fees.

How can I track my order?

You will receive an email once your order is ready to ship! If you did not receive a confirmation email, double check your spam folder to ensure our messages are not being sent by mistake. Add our support email address to your email contacts to avoid future error. 

Contact our support team by email at info@serpentiapparel.com for all inquiries. Responses will be sent out in the order received, during work hours Monday-Friday.