The Ballerina Heels

These shoes are made in extremely small quantities, by our manufacturing partners who specialize in luxury footwear, and for this reason the prices are reflected by this quality of craftsmanship.  

Inspired by the beautiful performance art of ballet, this shoe is for those who may or may not dance. The Ballerina Shoe will give you that towering height and pose you are seeking, featuring a hidden platform construction below the toe, our signature gold metal Serpenti heel, and elegant lace up ribbon straps at your ankles. You can wear the straps all the way up your calves, or simply wrap them around your ankles a few times and lace in a bow at the back of your heel. 

SIZE GUIDE

**STYLE RUNS LARGE, MOST PEOPLE SIZE DOWN ONE SIZE FROM THEIR NORMAL SHOE SIZE**

• Hidden Platform Height 2.25"
• Heel Height 4.5"
• Square Toe
• Vegan Leather Padded Insole
• Gold Metal Signature Serpenti Heel
• Matching Pink Satin Ribbon for Lace Up/ Bow at Ankle, Ribbon width is 1/2"

• FREE SHIPPING ON ORDERS OVER $100 IN THE USA
• FOR INTERNATIONAL CUSTOMERS FREE SHIPPING ON ORDERS OVER $250

✿ Australians can use Zip or Afterpay
✿ NZ, Canada and UK can use Afterpay

Return Policy

Should you decide to return your order, please make sure to follow the below guidelines: Returns must be requested within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition with the tag still attached in the same place as originally sent. If the item(s) is received back to our warehouse and there is makeup, perfume, or other signs of wear a $15 dry cleaning fee will be deducted from the refund. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Cancellation Policy 

Please get in touch with us within 24 hours of placing your order in the event that you need to cancel. After this time, we cannot make any promises that we can accommodate your request. If our warehouse has already packed and shipped your order, there is no way for us to have it stopped from being dispatched. Pre Order items are not valid for cancellation after the order has been placed. Sale Items are final sale and not included in the 24hr time window. 

Pre Order Items

Pre Order items generally take a minimum of 60 days to make and ship from the time of order. However, this timeline is subject to change depending on outside variables such as the final shipping destination, manufacturing delays, and or customs holds. If you need the Pre Order item by a specific date, we recommend getting in touch with our support before placing your order, or to wait until the item is in stock to shop. 

All Pre Order items are final sale, and only available for exchange and or store credit in the event that you are unhappy with your order. Please contact us within 14 days from delivery to inquire about an exchange or store credit. 

In the event that the courier misplaces your delivery, please contact the shipping company directly to apply for a refund, or further assistance. 

Shipping Policy

How long does delivery take? Standard Delivery for USA: 3-5 business days. International Orders vary depending on the shipping speed you chose at checkout. Standard economy international shipping takes 3-4 weeks on average, while express international shipping takes between 3-6 business days depending on your country's final destination. If you are shipping a high value item overseas, we highly suggest paying for the expedited shipping speed as this will provide you additional insurance coverage as opposed to the economic shipping option.

In the event that you have not paid for shipping insurance, and the item goes missing once it enters your country, we do not assume responsibility for the package's disappearance. While we will do everything we can to assist, and to resolve the matter, the financial responsibility lies within the hands of the shipping partner.

Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.

Sale Items

All sale items are final sale. 

Discount Items/ Promotional Codes

All discounted items are final sale. 

International Orders

Only available for exchange or store credit, no refunds. Please understand that the customer is responsible for paying all import taxes and fees upon delivery and exchange shipping fees. 

How can I track my order?

You will receive an email once your order is ready to ship! If you did not receive a confirmation email, double check your spam folder to ensure our messages are not being sent by mistake. Add our support email address to your email contacts to avoid future error. 

Contact our support team by email at info@serpentiapparel.com for all inquiries. Responses will be sent out in the order received, during work hours Monday-Friday.