Policies

Return Policy

The majority of our clothing is made-to-order, just for you. Should you decide to return your order, please make sure to follow the below guidelines: Returns must be received within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and with the tag still attached in the same place as originally sent. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Shipping Policy

How long does delivery take? All made to order items and shipping times will vary depending on the complexity and or other special fabrics associated with the order. Standard Delivery: 7-10 business days Orders are delivered Monday to Friday. Please note: orders are not shipped and/or delivered on weekends or holidays.

How can I track my order?

You will receive an email once your order is ready to ship! Contact annie@serpentiapparel.com for all inquiries.