Shipping and Return Policies

Return Policy

Should you decide to return your order, please make sure to follow the below guidelines: Returns must be received within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and with the tag still attached in the same place as originally sent. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Shipping Policy

How long does delivery take? Standard Delivery: 3-5 business days Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.

Sale Items

All sale items are final sale, and only valid for exchange. 

International Orders

Only available for exchange, no refunds. Please understand that the customer is responsible for paying all tariffs upon delivery.

How can I track my order?

You will receive an email once your order is ready to ship! Contact annie@serpentiapparel.com for all inquiries.