The Heiress Heel I Black

The Heiress Heel in black is a refined statement for those who value precision over trend. With a sharp, sculptural heel and crystal-studded straps, it’s built for the woman who moves with intention. Made in limited runs and aligned with the quiet strength of independent design, this is the sandal you’ll want to wear everywhere—it balances elegance and comfort with exacting ease, making it as versatile as it is distinctive.

SIZE GUIDE

STYLE RUNS TRUE TO SIZE

✿ Australians can use Zip or Afterpay
✿ NZ, Canada and UK can use Afterpay

Return Policy

Should you decide to return your order, please make sure to follow the below guidelines: Returns must be requested within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition with the tag still attached in the same place as originally sent. If the item(s) is received back to our warehouse and there is makeup, perfume, or other signs of wear a $15 dry cleaning fee will be deducted from the refund. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Cancellation Policy 

Please get in touch with us within 24 hours of placing your order in the event that you need to cancel. After this time, we cannot make any promises that we can accommodate your request. If our warehouse has already packed and shipped your order, there is no way for us to have it stopped from being dispatched. Pre Order items are not valid for cancellation after the order has been placed. Sale Items are final sale and not included in the 24hr time window. 

Pre Order Items

Pre Order items generally take a minimum of 60 days to make and ship from the time of order. However, this timeline is subject to change depending on outside variables such as the final shipping destination, manufacturing delays, and or customs holds. If you need the Pre Order item by a specific date, we recommend getting in touch with our support before placing your order, or to wait until the item is in stock to shop. 

All Pre Order items are final sale, and only available for exchange and or store credit in the event that you are unhappy with your order. Please contact us within 14 days from delivery to inquire about an exchange or store credit. 

In the event that the courier misplaces your delivery, please contact the shipping company directly to apply for a refund, or further assistance. 

Shipping Policy

How long does delivery take? Standard delivery for domestic Italian orders: 2-4 business days. All other international orders vary depending on the shipping speed you choose at checkout. Standard economy international shipping takes 3-4 weeks on average, while express international shipping takes between 4-6 business days depending on your country's final destination. If you are shipping a high value item overseas, we highly suggest paying for the expedited shipping speed as this will provide you additional insurance coverage as opposed to the economic shipping option.

In the event that you have not paid for shipping insurance, and the item goes missing once it enters your country, we do not assume responsibility for the package's disappearance. While we will do everything we can to assist, and to resolve the matter, the financial responsibility lies within the hands of the shipping partner.

Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.

Sale Items

All sale items are final sale. 

Discount Items/ Promotional Codes

All discounted items are final sale. 

International Orders

Only available for exchange or store credit. Please understand that the customer is responsible for paying for all import taxes and fees upon delivery, and exchange shipping fees.

How can I track my order?

You will receive an email once your order is ready to ship! If you did not receive a confirmation email, double check your spam folder to ensure our messages are not being sent by mistake. Add our support email address to your email contacts to avoid future error. 

Contact our support team by email at info@serpentiapparel.com for all inquiries. Responses will be sent out in the order received, during work hours Monday-Friday.