SALE ITEMS ARE FINAL SALE UNLESS INSURED WITH SEEL ASSURANCE AT CHECKOUT.
These shoes are made in extremely small quantities, by our manufacturing partners who specialize in luxury footwear, and for this reason the prices are reflected by this quality of craftsmanship.
The Graziosa Heel is the epitome of style and grace. Made from a beautiful white satin fabric, with stunning decorative elements such as the lace trim and pink rose appliques at the topline of the shoe, you will feel like a modern day Grace Kelly wearing this heel. The Graziosa Heel is a wonderful classic just waiting to join your closet! Perfect for something as special as a Wedding Day, Birthday, Anniversary, etc..She will make you feel otherworldly and special in her grace.
SIZE GUIDE
**STYLE RUNS LARGE, MOST PEOPLE SIZE DOWN ONE SIZE FROM THEIR NORMAL SHOE SIZE**
- Toe Platform Height 2.25"
- Heel Height 4.5"
- Square Toe
- Vegan Leather Padded Insole
- White delicate lace at top-line, with pink decorative rose appliques
- Gold Metal Signature Serpenti Heel
- Gold Metal Angular Clasp at Ankle Strap
- FREE SHIPPING ON ORDERS OVER $100 IN THE USA
- FOR INTERNATIONAL CUSTOMERS FREE SHIPPING ON ORDERS OVER $250
✿ Australians can use Zip or Afterpay
✿ NZ, Canada and UK can use Afterpay
Return Policy
Should you decide to return your order, please make sure to follow the below guidelines: Returns for items without Return Assurance must be requested within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition with the tag still attached in the same place as originally sent. If the item(s) is received back to our warehouse and there is makeup, perfume, or other signs of wear a $15 dry cleaning fee will be deducted from the refund. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.
In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage.
Pre Order Items
All Pre Order items are final sale, and only available for exchange and or store credit in the event that you are unhappy with your order. Please contact us within 14 days from delivery to inquire about an exchange or store credit.
Shipping Policy
How long does delivery take? Standard Delivery for USA: 3-5 business days. International Orders vary depending on the shipping speed you chose at checkout. Standard economy international shipping takes 3-4 weeks on average, while express international shipping takes between 3-6 business days depending on your country's final destination.
Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.
Sale Items
All sale items are final sale.
Discount Items/ Promotional Codes
All discounted items are final sale.
International Orders
Only available for exchange or store credit, no refunds. Please understand that the customer is responsible for paying all import taxes and fees upon delivery and exchange shipping fees.
How can I track my order?
You will receive an email once your order is ready to ship! If you did not receive a confirmation email, double check your spam folder to ensure our messages are not being sent by mistake. Add our support email address to your email contacts to avoid future error.
Contact our support team by email at info@serpentiapparel.com for all inquiries. Responses will be sent out in the order received, during work hours Monday-Friday.