Shipping and Return Policies

Return Policy

To start as return or exchange click here.

If you purchased Seel Return Assurance for eligible items in your order, please email us at info@serpentiapparel.com to get your return started. You can learn more about the Seel Return Assurance policy here.  If you do not purchase Seel Return Assurance along with your order, the order is subject to the standard return policy. 

Should you decide to return your order, please make sure to follow the below guidelines: Returns for items with or without Seel Return Assurance must be requested within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition with the tag still attached in the same place as originally sent. If the item(s) is received back to our warehouse and there is makeup, perfume, or other signs of wear a $15 dry cleaning fee will be deducted from the refund. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Pre Order Items

All Pre Order items are final sale, and only available for exchange and or store credit in the event that you are unhappy with your order, unless you purchased Seel Return Assurance. If you purchased Seel Return Assurance, you may be eligible for a refund to your original payment method. Please contact us within 14 days from delivery to inquire about an exchange or store credit. 

Seel only provides refunds to the original form of payment and does not provide returns for exchange or store credit.

Shipping Policy

How long does delivery take? Standard Delivery for USA: 3-5 business days. Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.

Sale Items

All sale items are final sale, unless you purchased Seel Return Assurance.

Discount Items/ Promotional Codes

All discounted items are final sale. 

International Orders

Only available for exchange or store credit, no refunds. Please understand that the customer is responsible for paying all import taxes and fees upon delivery and exchange shipping fees. 

How can I track my order?

You will receive an email once your order is ready to ship! Contact info@serpentiapparel.com for all inquiries.