The Locket Charm Necklace

Meet our stunning Heart Charm Locket Necklace – a captivating blend of romance and craftsmanship. This beautiful piece, featuring an intricate handmade chain, showcases meticulously tied metal bows as connectors for a visually striking effect.

Crafted to make a bold statement, the hand-tied metal bows enhance the overall artistry, transforming this necklace into a wearable masterpiece. The meticulous craftsmanship is evident, creating an extraordinary accessory that complements both contemporary and classic styles. This pendant symbolizes both love and allure, adding a touch of sentimentality to your daily ensemble.

Details

• Heart Locket Charm at Center of Necklace
• Hand Made Chain Links
• Necklace is designed to be worn as a choker at 14" in total length, however it also features a 2" extender allowing you to wear it longer if desired
• Base Metal is Brass, with 14K Gold or Silver Plating 
• Water resistant & Tarnish free

Care Instructions

• Store your plated jewelry in its box or pouch.
• Ensure your jewelry is completely dry, especially before storing it.
• Do not apply perfume, hairspray, or deodorant before wearing your jewelry as certain chemicals may damage the finish.
• Always remove your jewelry before excessive swimming, bathing, doing household chores, or using abrasive cleaners.
• Use a soft dry cloth to gently polish your plated jewelry.

The available countries for Afterpay are:

• Australia
• Canada
• New Zealand
• UK (as Clearpay)
• USA (as Cash App Afterpay)

Return Policy

Should you decide to return your order, please make sure to follow the below guidelines: Returns must be requested within 14 days of delivery. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition with the tag still attached in the same place as originally sent. A $10 return fee will be deducted from the refund amount for all returns. If the item(s) is received back to our warehouse and there is makeup, perfume, or other signs of wear a $15 dry cleaning fee will be deducted from the refund. We imagine a future without over-production and environmentally devastating waste by not holding inventory. Please be conscious of this when making the decision to return any purchased goods.

In the event of manufacturing defect, please email us at info@serpentiapparel.com within 48 hours of receiving your purchase. We will honor a partial refund depending on the severity of the damage. 

Exchange Policy

Cancellation Policy 

Please get in touch with us within 24 hours of placing your order in the event that you need to cancel. After this time, we cannot make any promises that we can accommodate your request. If our warehouse has already packed and shipped your order, there is no way for us to have it stopped from being dispatched. Pre Order items are not valid for cancellation after the order has been placed. Sale Items are final sale and not included in the 24hr time window. 

Pre Order Items

Pre Order items generally take anywhere from 30-60 days to make and ship from the time of order. However, this timeline is subject to change depending on outside variables such as the final shipping destination, manufacturing delays, and or customs holds. If you need the Pre Order item by a specific date, we recommend getting in touch with our support before placing your order, or to wait until the item is in stock to shop. 

All Pre Order items are final sale, and only available for exchange and or store credit in the event that you are unhappy with your order. Please contact us within 14 days from delivery to inquire about an exchange or store credit. 

In the event that the courier misplaces your delivery, please contact the shipping company directly to apply for a refund, or further assistance. 

Shipping Time

How long does delivery take? Standard delivery for domestic USA orders take 3-5 business days on average. All other international orders vary depending on the shipping speed you choose at checkout. Standard economy international shipping takes 3-4 weeks on average, while express international shipping takes between 4-7 business days depending on your country's final destination. If you are shipping a high value item overseas, we highly suggest paying for the expedited shipping speed as this will provide you additional insurance coverage as opposed to the economic shipping option.

In the event that your item goes missing once it enters your country, we do not assume responsibility for the package's disappearance. While we will do everything we can to assist, and to resolve the matter, the financial responsibility lies within the hands of the shipping partner.

Orders are delivered Monday to Saturday. Please note: orders are not shipped and/or delivered on weekends or holidays.

Sale Items

All sale items are final sale. 

International Orders

Only available for exchange or store credit. Please understand that the customer is responsible for paying for all import taxes and fees upon delivery, and exchange shipping fees.

How can I track my order?

You will receive an email once your order is ready to ship! If you did not receive a confirmation email, double check your spam folder to ensure our messages are not being sent by mistake. Add our support email address to your email contacts to avoid future error. 

Contact our support team by email at info@serpentiapparel.com for all inquiries. Responses will be sent out in the order received, during work hours Monday-Friday.